Shipping policy

Shipping Policy

Healing by TCC

We truly appreciate your business and do our best to ship every order as quickly as possible. Please allow an estimated 2–5 business days for your order to ship. While we work hard to meet this timeframe, it is not guaranteed. Business days exclude weekends and holidays, and orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, tracking information will be sent to the email address or other contact information provided at checkout, when available. You can use the tracking link to follow your package’s progress. Please note that tracking updates may take some time to appear after the shipping label is created.

Processing and delivery times may vary due to order volume, holidays, severe weather, carrier disruptions, or other unforeseen circumstances. Carrier transit times may also be affected by weekends and holidays. While we will do our best to assist, Healing by TCC is not responsible for delays caused by shipping carriers or events beyond our control.

If your order appears to be late, please check the tracking information and confirm that the estimated delivery window has passed. If there are no tracking updates for several business days, or your package is marked delivered but cannot be located, please contact the shipping carrier first, then reach out to us with your order number and tracking information. Contact us as soon as possible regarding missing or delayed orders so we can help investigate and provide support.

Thank you for your patience, understanding, and continued support of Healing by TCC.